Wednesday, December 31, 2008

Airlines are the epitome of jacked up customer service

I got up bright and early to catch my 10:15am flight. Being a seasoned traveler (read: being someone who is thoroughly disappointed with the state of air travel these days), I check my flight status before leaving for the airport. Beautiful day out here in Denver and equally lovely day in Atlanta, so what could possibly - crap delayed flight. Says the flight will depart at 11:30 am. Of course, no one for one instant believes the first delay time. No way this flight is leaving at 11:30.

Sure enough, check back in an hour and the flight is now delayed until 1 pm. Checking for reason for delay - and none given. No reason to leave for the airport now, best to stick around the house for a while. Check back in an hour - now it says the flight will depart at 12:40 pm. WTF...they moved it up. Now I'm hurried and must get on the road right away. Thanks for the notice United.



Got the airport and tried to check bags. Costs $15 per bag now - feels like a huge friggin ripoff. Why do airlines have to charge for every friggin thing? Next thing to go or be charged will be that 2 oz cup of juice they serve. Sky cap guy says he can't check our bags and we will have to go to "Special Services". Only thing "special" here is that they treat you "special" - not like a VIP, but like a retard. "Are you sure you want your bag to go to Atlanta?" "Please don't ship it on the short bus".

So we get to Atlanta, and I'm hanging at the carousel. Wondering if they call it a carousel to make it sound more fun than it really is. No bags. Check with the United service desk. Our bags aren't on the short bus, but they sure as hell aren't on this flight. Turns out our bags decided to take the next flight out of Denver and will arrive around midnight. United will drive them to my Dad's house the next day.

I'm not too wigged out surprisingly, but the wife - well, she's not too happy. Turns out girls are really high maintenance when it comes to things like a fresh pair of underwear, toothpaste and a toothbrush. Quick trip to Target and I'm out about $45.

So $30 to fly my bags and $45 at Target, I'm not feeling too complimentary about our air travel system and United in particular. When these guys fly to Washington later this year to beg for a bailout, I hope the bastards have to turn their undies inside out because their luggage arrived in Topeka. If they ask for $15 billion, I for one think it should be at least $75 less.